Refund policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to credit packs and to the most recent monthly plan payment.

Refunds are returned to the original payment method.

Purchases are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit https://paddle.net using the email address on your order, or contact us through the contact page on this site and we will arrange it with Paddle for you.

Refunds are normally approved within 5 business days; the money can take a few extra days to appear depending on your bank.

You are never charged for a failed generation. Credits are deducted only after a listing pack is produced successfully. If a generation returned unusable output, contact us and we will restore the credit.

You can cancel the monthly plan at any time from your billing page. Cancellation stops future charges and your access continues to the end of the period you already paid for.

Consumers in the EU and UK have a 14-day right of withdrawal for digital services; our 30-day guarantee is more generous than that minimum. Nothing in this policy limits any non-waivable statutory right you have.

Paddle's own refund handling is described at https://www.paddle.com/legal/refund-policy.